Questions and Answers
What is your turnaround time?
We make and ship our items within 7 days. Depending on your location within USA, delivery may take 1-5 days; longer for international orders.
how do i wash my bonnet?
To care for your bonnet, gently wash it by hand in warm water. Rinse, gently squeeze, and roll the bonnet up in a clean towel. Press the towel roll with your hands to remove excess water. Unroll the towel, reshape the bonnet, and lay it flat to air dry. Do not iron.
how do i clean my pacifier clip?
Rinse the pacifier clip as needed. For deeper cleaning, wash by hand with mild soap. Do not soak. Rinse and wipe dry, Once the clip dries completely, apply a bit of coconut or olive oil to condition the wood.
what types of wood do you use?
Our Feeding Necklaces and Pacifier clips are made with maple and birch components. We are working on designing new teethers that will be made with beech wood.
Why can't I soak my pacifier clip?
Our pacifier clips are made with untreated, raw wood. Wood is a natural material, and when soaked, it will expand. When it dries, it is possible, although not probable, for the wood to crack. In order to prolong the life of your pacifier clip, soaking is not recommended.
how do i know your clips are safe?
We use best safety practices when designing and creating our products. At the designing stage of our pacifier clips we tested numerous strings, cords, and ropes for putting the beads together securely. We have found the best solution that is practical, strong, and safe. Our pacifier clips have been tested in a third party laboratory and are certified as CPSC compliant. We include care and safety instructions with every pacifier clip order so that together with you, we can keep your little ones safe.
What are the tiny white dots appearing on the wood?
Our wood is conditioned with a blend of organic coconut oil and organic beeswax. When the clip has not been in use for several weeks, especially if it is a new, unused clip, tiny white dots may appear on the surface of the wood. Do not be alarmed, it is the excess coconut oil peaking out. If you rub your finger on the wood, your will notice they disappear, leaving a shinier surface behind. Simply wipe them off using a cotton cloth or fingertips, and you're good to go!
How do you package your items?
Our pacifier clips and teethers come in a reusable muslin draw-string bag. All other items are wrapped in tissue paper and tied with twine.
You just opened, how do you have so many reviews?
Although our stand-alone website launched recently, we have been in business for nearly three years. The reviews you see are from our past customers that have purchased our products elsewhere.
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